Privacy Policy

Last updated: June 2026

1. Business Information

2. Information We Collect

We collect information you provide directly to us, including:

• Name, phone number, and email address submitted through our contact form
• Service inquiries and project details
• SMS opt-in consent (if provided voluntarily)
• Communications with us via phone, email, or WhatsApp

We may also collect non-personal browsing data such as pages visited and device type through standard web analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send SMS messages if you have opted in (see Section 5)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our business (e.g., email delivery), under strict confidentiality agreements
• As required by law or to protect our legal rights

5. SMS Data — No Sharing Policy (A2P 10DLC)

SMS opt-in consent is collected only through our contact form at customizeitca.com/contacto/. The checkbox is optional and not pre-checked. Consent to receive SMS is never required as a condition of service.

If you have opted in to SMS communications from Customize It (L & M Creative Service INC), you may opt out at any time by replying STOP to any message. See our SMS Terms for full details.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data at any time by contacting us at info@customizeitca.com.

8. Your Rights (California Residents — CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@customizeitca.com or (805) 345-2773.

9. Cookies

Our website may use cookies and similar technologies for analytics and functionality. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted at customizeitca.com/privacy-policy/ with a revised "Last updated" date.

13. Contact Us

Questions or concerns about this Privacy Policy?